Define the service boundary in writing.
ClusterPilot is intended to manage the agreed infrastructure and cluster operations. You remain responsible for application code, your data processing and users unless agreed otherwise.
- Define access permissions and contacts
- Review data location and subprocessors in the proposal
- No blanket compliance or certification claim
Qualify backups and high availability.
Multiple nodes do not replace a tested backup. Backup scope, recovery, maintenance and availability targets must be evidenced and agreed for the configuration.
- Test application and data restoration
- Agree RPO, RTO and maintenance windows before the pilot
- No general SLA or 24/7 support commitment
Handle inquiries with minimal data.
The form requires acknowledgment of the privacy notice. Until direct delivery is configured, it prepares an email for you to send yourself. There is no automatic marketing opt-in.
- Check the delivery method before sending
- No payment details and no separate lead database
- Send security reports by email with limited, redacted details